Frequently Asked Questions

Everything you need to know about our premium brews.

What exactly is 'The Poop Coffee'?

We specialize in Kopi Luwak, a unique coffee made from beans that have been naturally fermented by Asian palm civets. This process removes bitterness, resulting in an incredibly smooth, earthy flavor profile.

How do you ensure the ethical treatment of animals?

Ethical sourcing is our top priority. We only partner with certified cage-free farms where wild civets roam freely in their natural habitat, ensuring no animals are harmed or stressed for production.

How long will it take to receive my order?

Standard shipping within the United States typically takes 3-5 business days. International orders can take between 7-14 business days depending on customs processing.

Is your coffee roasted to order?

Yes! To ensure maximum freshness, we roast our beans in small batches and ship them within 24 hours of roasting so you experience the full aromatic profile.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, contact our support team for a full refund or exchange, no questions asked.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.